Frequently Asked Questions
Discover everything you need to know about S.T. Dupont's luxury offerings and services.
What materials are used in S.T. Dupont products?
S.T. Dupont uses only the finest materials, including authentic natural lacquer, precious metals like 24-carat gold and palladium, and premium high-grade leather sourced from the best tanneries.
Do you offer international shipping?
Yes, we provide secure worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3 to 7 business days for international orders.
How can I verify the authenticity of my purchase?
Every authentic S.T. Dupont product comes with a unique identification number and an authenticity card. We recommend purchasing exclusively through our official website or authorized retailers.
What is your return policy for luxury items?
We offer a 14-day return policy for items in their original, unused condition with all packaging and protective films intact. Please note that personalized or engraved products are non-returnable.
How should I maintain my S.T. Dupont lighter or pen?
To ensure longevity, we recommend using only S.T. Dupont brand refills (gas or ink). Clean the exterior with a soft cloth and avoid exposure to extreme temperatures or chemicals.
What warranty is provided with your products?
S.T. Dupont offers a two-year international warranty from the date of purchase covering manufacturing defects. Please retain your stamped guarantee card for any service requests.